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Customer Service Commitment

Customer Service Commitment

At Rockledge Regional Medical Center, our mission is to provide quality health care for all that we serve. We strive every day to offer each patient, visitor and family member an excellent experience in all areas of service.

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Performance Information
Rockledge Regional Medical Center is continuously working to improve patient safety and quality of care. We support transparency of hospital data in a way that is useful and valid for the public. There are several websites available to the public which provide performance information, including the following:

Agency for Health Care Administration (AHCA) data on hospital pricing and performance is available on its internet website at www.FloridaHealthFinder.gov. Pricing and performance data provided by AHCA is a compilation of charges for the average patient. A patient’s bill may vary from the average shown, depending upon the severity of illness and individual care needs. The data on the AHCA website has been compiled from coding or billing data, which has limitations when trying to present quality information. Melbourne Regional Medical Center encourages patients to talk to their physicians about their health care decisions.

Contact information for other organizations:

The Joint Commission
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Online: https://www.jointcommission.org/report_a_complaint.aspx
Email: Complaint @jointcommission.org
Fax: 630-792-5636

Agency for Health Care Administration at 1-888-419-3456 or https://ahca.myflorida.com/
Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308