What Can You Do in StewardCONNECT?
- Check your Visit History
- Message your Provider’s Office
- View Medications
- Request Prescription Refills
- Review Lab Results and Reports
- Manage your Information
- Manage and Pay your Medical Bills
- Print your Health Information
- Share your Records with Designated Recipients
- Schedule Appointments
- See your Vitals, and more
Once enrolled, you can use the StewardCONNECT app!
Search “StewardCONNECT” in the Google Play store for Android devices, or in the Apple App Store for Apple. (The StewardCONNECT app cannot be used to enroll.)
Is information from my former Hospital portal available in StewardCONNECT?
No. You may always request a copy of your records from your hospital Medical Records department.
Who Can I Reach if I Need Help with my StewardCONNECT patient portal?
The StewardCONNECT Patient Portal Support Team may be reached at 888-696-0108, Monday – Friday, 8:30 a.m. – 5 p.m. EST.
Frequently Asked Questions
Steward Health Care has introduced a new patient portal, StewardCONNECT. The first phase of the portal introduction was implemented at our Steward Medical Group outpatient practices. We are now introducing StewardCONNECT, as of Oct. 1, for hospital patients at Coral Gables, Hialeah, Palmetto General hospitals as well as North Shore and Florida medical centers.
StewardCONNECT is designed to improve your patient experience and enhance access to your health information. You can now easily and securely access your Steward hospital and outpatient practice information from a desktop computer, laptop, smartphone, or tablet device.
How can I reach the StewardCONNECT portal?
The StewardCONNECT portal may be reached by visiting: www.stewardconnect.org
What can I do on the portal?
Through your portal, you can check your visit history, schedule appointments online, manage your medical bills, contact your provider’s office, review lab results and reports, and more, 24/7.
Do I need to set up a new account for StewardCONNECT?
Yes. If we have your email on file and permission to contact you, you will automatically receive a portal invitation. If we do not have your email, once you share it with us, you will receive an email invitation. *If you recently signed up for the portal through Steward Medical Group, you do not need to sign up again. Your hospital information will be in the same portal as your outpatient practice information.
Can I self-register for the portal?
Yes. Visit: www.stewardconnect.org and click on the blue Sign Up button. Anyone registering for the StewardCONNECT portal for the first time should respond “NO” when prompted to answer: “Do you already have a StewardCONNECT portal?” for best user experience.
I am trying to create my account, but I am receiving a message that the system is not recognizing me as a patient. What should I do?
If you receive a message that the system is not recognizing you as a patient, please call the StewardCONNECT portal support line at 888-696-0108. The support team will need to send you a new email invitation to complete your sign-up.
I am signing up for the portal but the sign in page is not accepting my phone number. What should I do?
When entering your phone number during your registration on the sign-up page, do not insert hyphens between the numbers, or other non-numeric characters.
What if I forget my password?
If you forget your password, on your sign-in page, click on the “forgot password” button and follow the prompts to create a new password.
Can I print information from my portal?
Can I pay my medical bills through my portal?
Yes. You can manage your hospital and outpatient practice bills through StewardCONNECT.
For your Hospital Bill, select Pay Balance and View Statement. Follow the prompts to pay your hospital bill through our third-party vendor portal. If you need assistance, call the Hospital Billing phone number at 888-527-1968.
If you need to make an outpatient practice bill payment, select Billing on the left navigation bar, select Invite next to the patient’s information in the table that shows at the bottom, enter payment amount in Make Payment window, enter your credit card information and follow the prompts.
How can I obtain a summary of my hospital visit?
You can request your summary in the portal Health information/Visits section. Click “Generate Patient Summary.” Your summary will be available to you 3 hours after you request it. You will find it in the Health Information/Documents section of your portal.
Why am I seeing duplicate lab work results?
Your lab results may show in the portal from both your hospital and your outpatient practice provider.
Will I see my vital signs?
Only the last set of vital signs before your hospital discharge will show in the portal.
Will I see labs or imaging results under the Procedure section?
Not at this time.
Does the StewardCONNECT portal have Share Record abilities?
Yes. Click on the account initials in the upper right screen and select Share Record. Click button for Share Record with someone you trust; enter the email, create a Passcode, Select Sharing Level, Information types, Expiration date, click Send Invitation.
Is there a StewardCONNECT patient portal support center to assist me?
Yes. If you need patient portal assistance, please call our support line at 888-696-0108. The line is available Monday-Friday, 8:30 a.m. – 5 p.m. EST.
See our full StewardCONNECT FAQ at www.stewardconnect.org